Friday, October 23, 2009

1.2.2 Quality of Communication 2

Internal Factors

Internal factors that interfere with network communication are related to the nature of the message itself.

Different types of messages may vary in complexity and importance. Clear and concise messages are usually easier to understand than complex messages. Important communications require more care to ensure that they are delivered and understood by the recipient.

Internal factors affecting the successful communication across the network include:
The size of the message
The complexity of the message
The importance of the message

Large messages may be interrupted or delayed at different points within the network. A message with a low importance or priority could be dropped if the network becomes overloaded.

Both the internal and external factors that affect the receipt of a message must be anticipated and controlled for network communications to be successful. New innovations in network hardware and software are being implemented to ensure the quality and reliability of network communications.

1.2.2 Quality of Communication

Communication between individuals is determined to be successful when the meaning of the message understood by the recipient matches the meaning intended by the sender.

For data networks, we use the same basic criteria to judge success. However, as a message moves through the network, many factors can prevent the message from reaching the recipient or distort its intended meaning. These factors can be either external or internal.

External Factors

The external factors affecting communication are related to the complexity of the network and the number of devices a message must pass through on its route to its final destination.

External factors affecting the success of communication include:
The quality of the pathway between the sender and the recipient
The number of times the message has to change form
The number of times the message has to be redirected or readressed
The number of other messages being transmitted simultaneously on the communication network
The amount of time allotted for successful communication

What is Communication?

The widespread adoption of the Internet by the entertainment and travel industries enhances the ability to enjoy and share many forms of recreation, regardless of location. It is possible to explore places interactively that previously we could only dream of visiting, as well as preview the actual destinations before making a trip. The details and photographs from these adventures may be posted online for others to view.

The Internet is used for traditional forms of entertainment, as well. We listen to recording artists, preview or view motion pictures, read entire books and download material for future offline access. Live sporting events and concerts can be experienced as they are happening, or recorded and viewed on demand.

Networks enable the creation of new forms of entertainment, such as online games. Players participate in any kind of online competition that that game designers can imagine. We compete with friends and foes around the world in the same manner if they were in the same room.

Even offline activities are enhanced using network collaboration services. Global communities of interest have grown rapidly. We share common experiences and hobbies well beyond our local neighborhood, city, or region. Sports fans share opinions and facts about their favorite teams. Collectors display prized collections and get expert feedback about them.

Online markets and auction sites provide the opportunity to buy, sell and trade all types of merchandise.

Whatever form of recreation we enjoy in the human network, networks are improving our experience.

Networks Supporting the Way We Play

The widespread adoption of the Internet by the entertainment and travel industries enhances the ability to enjoy and share many forms of recreation, regardless of location. It is possible to explore places interactively that previously we could only dream of visiting, as well as preview the actual destinations before making a trip. The details and photographs from these adventures may be posted online for others to view.

The Internet is used for traditional forms of entertainment, as well. We listen to recording artists, preview or view motion pictures, read entire books and download material for future offline access. Live sporting events and concerts can be experienced as they are happening, or recorded and viewed on demand.

Networks enable the creation of new forms of entertainment, such as online games. Players participate in any kind of online competition that that game designers can imagine. We compete with friends and foes around the world in the same manner if they were in the same room.

Even offline activities are enhanced using network collaboration services. Global communities of interest have grown rapidly. We share common experiences and hobbies well beyond our local neighborhood, city, or region. Sports fans share opinions and facts about their favorite teams. Collectors display prized collections and get expert feedback about them.

Online markets and auction sites provide the opportunity to buy, sell and trade all types of merchandise.

Whatever form of recreation we enjoy in the human network, networks are improving our experience.

Networks Supporting the Way We Work

Initially, data networks were used by businesses to internally record and manage financial information, customer information, and employee payroll systems. These business networks evolved to enable the transmission of many different types of information services, including e-mail, video, messaging, and telephony.

Intranets, private networks in use by just one company, enable businesses to communicate and perform transactions among global employee and branch locations. Companies develop extranets, or extended internetworks, to provide suppliers, vendors, and customers limited access to corporate data to check order status, inventory, and parts lists.

Today, networks provide a greater integration between related functions and organizations than was possible in the past.

Consider these business scenarios.
A wheat farmer in Australia uses a laptop enabled with a Global Positioning System (GPS) to plant a crop with precision and efficiency. At harvest time, the farmer can co-ordinate harvesting with the availability of grain transporters and storage facilities. Using mobile wireless technology, the grain transporter can monitor the vehicle in-route in order to maintain the best fuel efficiency and safe operation. Changes in status can be relayed to the driver of the vehicle instantly.
Remote workers, called teleworkers or telecommuters, use secure remote access services from home or while traveling. The data network enables them to work as if they were on-site, with access to all the network-based tools normally available for their jobs. Virtual meetings and conferences can be convened which include people in remote locations. The network provides audio and video capability so all participants can both see and hear each other. The information from the meetings can be recorded to a wiki or blog. The latest versions of the agenda and minutes can be shared as soon as they are created.

There are many success stories illustrating innovative ways networks are being used to make us more successful in the workplace. Some of these scenarios are available through the Cisco web site at http://www.cisco.com

Networks Supporting the Way We Learn3

In the business world, the use of networks to provide efficient and cost-effective employee training is increasing in acceptance. Online learning opportunities can decrease time-consuming and costly travel yet still ensure that all employees are adequately trained to perform their jobs in a safe and productive manner.

Online courseware and delivery offer many benefits to businesses. Among the benefits are:
Current and accurate training materials. Collaboration between vendors, equipment manufacturers and training providers ensures that the courseware is up-to-date with the latest processes and procedures. When errors in materials are found and corrected, the new courseware is immediately available to all employees.
Availability of training to a wide audience. Online training is not dependent on travel schedules, instructor availability or physical class size. Employees can be given deadlines by which training is to be completed and the employees can access the courseware when it is convenient.
Consistent quality of instruction. The quality of the instruction does not vary as it would if different instructors were delivering an in-person course. The online curriculum provides a consistent core of instruction to which instructors can add additional expertise.
Cost reduction. In addition to reducing the cost of travel and the lost time associated with travel, there are other cost reducing factors for business related to online training. It is usually less expensive to revise and update online courseware than it is to update paper-based material. Facilities to support in-person training can also be reduced or eliminated.

Many businesses also provide customer training online. This courseware enables the customers to use the products and services provided by the business in the best manner, reducing calls to the help lines or customer service centers.

Networks Supporting the Way We Learn2

The Cisco Networking Academy Program, which offers this course, is an example of a global online learning experience. The instructor provides a syllabus and establishes a preliminary schedule for completing the course content. The Academy program supplements the expertise of the instructor with an interactive curriculum that provides many forms of learning experiences. The program provides text, graphics, animations, and a simulated networking environment tool called Packet Tracer. Packet Tracer provides a way to build virtual representations of networks and emulate many of the functions of networking devices.

Students may communicate with the instructor and fellow students using online tools, like e-mail, bulletin/discussion boards, chat rooms, and instant messaging. Links provide access to learning resources outside of the courseware. Blended e-learning provides the benefits of computer-based training while retaining advantages of instructor-led curriculum. Students have the opportunity to work online at their own pace and skill level while still having access to an instructor and other live resources.

In addition to the benefits for the student, networks have improved the management and administration of courses as well. Some of these online functions include enrollment, assessment delivery and grade books.

Networks Supporting the Way We Learn

Communication, collaboration, and engagement are fundamental building blocks of education. Institutions are continually striving to enhance these processes to maximize the dissemination of knowledge. Robust and reliable networks support and enrich student learning experiences. These networks deliver learning material in a wide range of formats. The learning materials include interactive activities, assessments, and feedback.

Courses delivered using network or Internet resources are often called online learning experiences, or e-learning.

The availability of e-learning courseware has multiplied the resources available to students many times over. Traditional learning methods provide primarily two sources of expertise from which the student can obtain information: the textbook and the instructor. These two sources are limited, both in the format and the timing of the presentation. In contrast, online courses can contain voice, data, and video, and are available to the students at any time from any place. Students can follow links to different references and to subject experts in order to enhance their learning experience. Online discussion groups and message boards enable a student to collaborate with the instructor, with other students in the class, or even with students across the world. Blended courses can combine instructor-led classes with online courseware to provide the best of both delivery methods.

Access to high quality instruction is no longer restricted to students living in proximity to where that instruction is being delivered. Online distance learning has removed geographic barriers and improved student opportunity.

Examples of Today's Popular

The existence and broad adoption of the Internet has ushered in new forms of communication that empower individuals to create information that can be accessed by a global audience.
Instant Messaging

Instant messaging (IM) is a form of real-time communication between two or more people based on typed text. The text is conveyed via computers connected over either a private internal network or over a public network, such as the Internet. Developed from earlier Internet Relay Chat (IRC) services, IM also incorporates features such as file transfer, voice, and video communication. Like e-mail, IM sends a written record of the communication. However, whereas transmission of e-mail messages is sometimes delayed, IM messages are received immediately. The form of communication that IM uses is called real-time communication.

Weblogs (blogs)

Weblogs (Blogs) are web pages that are easy to update and edit. Unlike commercial websites, which are created by professional communications experts, blogs give anyone a means to communicate their thoughts to a global audience without technical knowledge of web design. There are blogs on nearly every topic one can think of, and communities of people often form around popular blog authors.

Wikis

Wikis are web pages that groups of people can edit and view together. Whereas a blog is more of an individual, personal journal, a wiki is a group creation. As such, it may be subject to more extensive review and editing. Like blogs, wikis can be created in stages, and by anyone, without the sponsorship of a major commercial enterprise. There is a public wiki, called Wikipedia, that is becoming a comprehensive resource - an online encyclopedia - of publicly-contributed topics. Private organizations and individuals can also build their own wikis to capture collected knowledge on a particular subject. Many businesses use wikis as their internal collaboration tool. With the global Internet, people of all walks of life can participate in wikis and add their own perspectives and knowledge to a shared resource.

Podcasting

Podcasting is an audio-based medium that originally enabled people to record audio and convert it for use with iPods - a small, portable device for audio playback manufactured by Apple. The ability to record audio and save it to a computer file is not new. However, podcasting allows people to deliver their recordings to a wide audience. The audio file is placed on a website (or blog or wiki) where others can download it and play the recording on their computers, laptops, and iPods.

Collaboration Tools

Collaboration tools give people the opportunity to work together on shared documents. Without the constraints of location or time zone, individuals connected to a shared system can speak to each other, share text and graphics, and edit documents together. With collaboration tools always available, organizations can move quickly to share information and pursue goals. The broad distribution of data networks means that people in remote locations can contribute on an equal basis with people at the heart of large population centers.

Networks Supporting the Way We Live3

It is incredible how quickly the Internet became an integral part of our daily routines. The complex interconnection of electronic devices and media that comprise the network is transparent to the millions of users who make it a valued and personal part of their lives.

Data networks that were once the transport of information from business to business have been repurposed to improve the quality of life for people everywhere. In the course of a day, resources available through the Internet can help you:
Decide what to wear using online current weather conditions.
Find the least congested route to your destination, displaying weather and traffic video from webcams.
Check your bank balance and pay bills electronically.
Receive and send e-mail, or make an Internet phone call, at an Internet cafe over lunch.
Obtain health information and nutritional advice from experts all over the world, and post to a forum to share related health or treatment information.
Download new recipes and cooking techniques to create a spectacular dinner.
Post and share your photographs, home videos, and experiences with friends or with the world.

Many uses of the Internet would have been hard to imagine just a few years ago. Take for example, one person's experience publishing a home music video:

"My goal is to make my own movies. One day, my friend Adi and I made a video as a surprise for her boyfriend's birthday. We recorded ourselves lip-synching to a song and dancing around. Then we decided, why not post it. Well, the reaction has been huge. It's had over 9 million views so far, and the movie director Kevin Smith even did a short spoof of it. I don't know what draws people to the video. Maybe it's the simplicity of it, or the song. Maybe it's because it's spontaneous and fun, and it makes people feel good. I don't know. But I do know that I can do what I love and share it online with millions of people around the world. All I need is my computer, digital camcorder, and some software. And that's an amazing thing."

Networks Supporting the Way We Live2

The Global Community

Technology is perhaps the most significant change agent in the world today, as it helps to create a world in which national borders, geographic distances, and physical limitations become less relevant, and present ever-diminishing obstacles. The creation of online communities for the exchange of ideas and information has the potential to increase productivity opportunities across the globe. As the Internet connects people and promotes unfettered communication, it presents the platform on which to run businesses, to address emergencies, to inform individuals, and to support education, science, and government.

Networks Supporting the Way We Live

Among all of the essentials for human existence, the need to interact with others ranks just below our need to sustain life. Communication is almost as important to us as our reliance on air, water, food, and shelter.

The methods that we use to share ideas and information are constantly changing and evolving. Whereas the human network was once limited to face-to-face conversations, media breakthroughs continue to extend the reach of our communications. From the printing press to television, each new development has improved and enhanced our communication.

As with every advance in communication technology, the creation and interconnection of robust data networks is having a profound effect.

Early data networks were limited to exchanging character-based information between connected computer systems. Current networks have evolved to carry voice, video streams, text, and graphics between many different types of devices. Previously separate and distinct communication forms have converged onto a common platform. This platform provides access to a wide range of alternative and new communication methods that enable people to interact directly with each other almost instantaneously.

The immediate nature of communications over the Internet encourages the formation of global communities. These communities foster social interaction that is independent of location or time zone.

Chapter Introduction

We now stand at a critical turning point in the use of technology to extend and empower our human network. The globalization of the Internet has succeeded faster than anyone could have imagined. The manner in which social, commercial, political and personal interactions occur is rapidly changing to keep up with the evolution of this global network. In the next stage of our development, innovators will use the Internet as a starting point for their efforts - creating new products and services specifically designed to take advantage of the network capabilities. As developers push the limits of what is possible, the capabilities of the interconnected networks that form the Internet will play an increasing role in the success of these projects.

This chapter introduces the platform of data networks upon which our social and business relationships increasingly depend. The material lays the groundwork for exploring the services, technologies, and issues encountered by network professionals as they design, build, and maintain the modern network.

In this chapter, you will learn to:
Describe how networks impact our daily lives.
Describe the role of data networking in the human network.
Identify the key components of any data network.
Identify the opportunities and challenges posed by converged networks.
Describe the characteristics of network architectures: fault tolerance, scalability, quality of service and security.
Install and use IRC clients and a Wikiserver.

Message To Students

3. Practice. Learning new skills requires practice. We believe this is so important to e-learning that we have a special name for it. We call it e-Doing. It is very important that you complete the activities in the online instructional materials and that you also complete the hands-on labs and Packet Tracer activities.

4. Practice again. Have you ever thought that you knew how to do something and then, when it was time to show it on a test or at work, you discovered that you really hadn’t mastered it? Just like learning any new skill like a sport, game, or language, learning a professional skill requires patience and repeated practice before you can say you have truly learned it. The online instructional materials in this course provide opportunities for repeated practice for many skills. Take full advantage of them. You can also work with your instructor to extend Packet Tracer, and other tools, for additional practice as needed.
5. Teach it. Teaching a friend or colleague is often a good way to reinforce your own learning. To teach well, you will have to work through details that you may have overlooked on your first reading. Conversations about the course material with fellow students, colleagues, and the instructor can help solidify your understanding of networking concepts.

6. Make changes as you go. The course is designed to provide feedback through interactive activities and quizzes, the online assessment system, and through structured interactions with your instructor. You can use this feedback to better understand where your strengths and weaknesses are. If there is an area that you are having trouble with, focus on studying or practicing more in that area. Seek additional feedback from your instructor and other students.


Explore the world of networking
This version of the course includes a special tool called Packet Tracer 4.1. Packet Tracer is a networking learning tool that supports a wide range of physical and logical simulations. It also provides visualization tools to help you to understand the internal workings of a network.

The pre-made Packet Tracer activities consist of network simulations, games, activities, and challenges that provide a broad range of learning experiences.

Create your own worlds
You can also use Packet Tracer to create your own experiments and networking scenarios. We hope that, over time, you consider using Packet Tracer – not only for experiencing the pre-built activities, but also to become an author, explorer, and experimenter.

The online course materials have embedded Packet Tracer activities that will launch on computers running Windows® operating systems, if Packet Tracer is installed. This integration may also work on other operating systems using Windows emulation.
Explore the world of networking
This version of the course includes a special tool called Packet Tracer 4.1. Packet Tracer is a networking learning tool that supports a wide range of physical and logical simulations. It also provides visualization tools to help you to understand the internal workings of a network.

The pre-made Packet Tracer activities consist of network simulations, games, activities, and challenges that provide a broad range of learning experiences.

Create your own worlds
You can also use Packet Tracer to create your own experiments and networking scenarios. We hope that, over time, you consider using Packet Tracer – not only for experiencing the pre-built activities, but also to become an author, explorer, and experimenter.

The online course materials have embedded Packet Tracer activities that will launch on computers running Windows® operating systems, if Packet Tracer is installed. This integration may also work on other operating systems using Windows emulation.

Course Overview Continued

Chapter 6 - In Chapter 6, you will focus on network addressing in detail and learn how to use the address mask, or prefix length, to determine the number of subnetworks and hosts in a network. You will also be introduced to ICMP (Internet Control Message Protocol) tools, such as ping and trace.

Chapter 7 – Chapter 7 discusses the services provided by Data Link layer. An emphasis is placed on the encapsulation processes that occur as data travels across the LAN and the WAN.

Chapter 8 – Chapter 8 introduces the Physical layer. You will discover how data sends signals and is encoded for travel across the network. You’ll learn about bandwidth and also about the types of media and their associated connectors.

Chapter 9 – In Chapter 9, you will examine the technologies and operation of Ethernet. You will use Wireshark®, Packet Tracer activities, and lab exercises to explore Ethernet.

Chapter 10 – Chapter 10 focuses on designing and cabling a network. You will apply the knowledge and skills developed in the previous chapters to determine the appropriate cables to use, how to connect devices, and develop an addressing and testing scheme.

Chapter 11 –In Chapter 11, you will connect and configure a small network using basic Cisco IOS commands for routers and switches. Upon completion of this final chapter, you will be prepared you to go on to either CCNA Exploration Routing or CCNA Exploration Switching courses.

Mind Wide Open

Mind Wide Open™
An important goal in education is to enrich you, the student, by expanding what you know and can do. It is important to realize, however, that the instructional materials and the instructor can only facilitate the process. You must make the commitment yourself to learn new skills. Below are a few suggestions to help you learn and grow.

1. Take notes. Professionals in the networking field often keep Engineering Journals in which they write down the things they observe and learn. Taking notes is an important way to help your understanding grow over time.

2. Think about it. The course provides information both to change what you know and what you can do. As you go through the course, ask yourself what makes sense and what doesn’t. Stop and ask questions when you are confused. Try to find out more about topics that interest you. If you are not sure why something is being taught, consider asking your instructor or a friend. Think about how the different parts of the course fit together.